Communication is crucial in satisfying customers and keeping them updated on the progress of their order completion. Therefore, you need to answer all the messages received from the customer.

You are encouraged to write messages to the customer of your order if you have some reasonable questions as to the paper you are writing for him/her.

Your messages are not less important than papers. Please, pay attention to language, grammar, and stylistics of your messages to customers. Also mind the confidentiality policy, which prohibits providing any names or other personal information of writers in messages to customers. Therefore, here is a list of things to keep in mind when writing messages:

  • Use language that is appropriate for correspondence;
  • Be polite and professional;
  • Write your messages with no grammar and stylistics mistakes;
  • Try to avoid being too personal in your messages;
  • Do not provide ANY personal information, including your name, phone number, e-mail, country of residence, etc.;
  • Do not write off-topic messages;
  • Do not discuss the compensation.

Note: All messages are monitored by our QC team.


If you breach the aforementioned rules, you will be warned for inappropriate behavior; and in case such behavior recurs, your account will be deactivated. Please, respect customers and the privacy policy of our company and communicate with all parties in a professional manner.